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The following are some of the more frequently asked
questions. If you need additional information, please
email us at
CustService@ci.wellington.fl.us or
call our Customer Service Centers at 561-791-4010.
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How do I establish water service?
To open a new account, customers
are required to complete an application at one of the
Village’s Customer Service Centers at least a day prior to
the desired service activation date. The account holder
will be required to provide:
| 1. A
driver’s license number, social security number, date of
birth, and home and business telephone numbers.
|
| 2. A
security deposit. |
| 3. The
name and address of the landlord if renting.
|
| 4. Copy of
a lease or closing statement if necessary. |
To initiate service, customers
can either come in person to our offices or have an
application faxed or emailed to them.
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Do I need a deposit, if so,
when do I get my deposit back?
New
Customers
Each new customer is required to
place a security deposit with the Village. Your deposit is
returned as a credit on your account after 24 consecutive
months of service provided:
| Your
account has not been delinquent more than twice within
the past 24 months. |
| You have
not paid with a check that has been refused by a bank
within the last 12 months. |
| Your
service was not disconnected for non-payment within the
last 12 months. |
If you should move out of our
service area and your deposit is still on record, it will be
credited to your final bill. After deducting any
outstanding charges, a check for the difference will be
included with that bill.
Transferring Service
If you move to a new location
within our service area, your deposit can be transferred to
your new address. You are allowed a month’s overlap in
service before another deposit is required.
Former
Customers
Deposits may be waived if a
former customer has had service within the preceding 24
months and had their deposit returned for good credit. Any
former customer not meeting these requirements will be
processed as a new account and be required to pay a standard
utility deposit.
Your deposit does not prevent
the disconnection of service due to non-payment.
If service is disconnected
for non-payment of the account, an additional deposit may be
necessary at the time of reconnection.
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How do I transfer or
discontinue service?
To transfer or discontinue
service, notify us at least 3 days in advance of the
requested date of disconnection. If moving out of
Wellington, we will need a forwarding address to ensure the
final bill and/or any remaining deposit is properly
forwarded. Customers are responsible for all charges
associated with the service address until the service is
permanently disconnected.
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BILLING
INFORMATION
How
often am I billed?
Utility customers are billed
monthly for approximately 30 calendar days of water and/or
wastewater services. A minimum monthly charge is billed for
availability of service on every metered site within the
service area without regard to usage or occupancy. Payment
is required to be in our office within three weeks from the
time the bill is mailed.
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What happens if I miss a payment?
An account is considered
delinquent if a bill contains a previous balance. An unpaid
previous balance may result in water service being
terminated unless arrangements have been previously made.
If service is terminated for
non-payment, the entire previous balance, a reconnect fee
and possibly an additional deposit may be required before
service is again restored.
I travel a lot and can’t always pay by the
due date. I don’t want my service disconnected, what could
I do to avoid that?
For those customers who live out
of town, travel a great deal of the time or feel the 21-day
payment limit to be restrictive, we suggest that those
customers consider pre-payment. An additional sum of money
applied to the account will enable your monthly statement to
show a credit balance. When the credit falls below $50.00,
we suggest another credit payment be made. This will enable
your payments to be made on time without penalty or possible
service interruption.
Another option for those of you
who travel a lot is to take advantage of our bank draft
(AFT) program. This popular program is designed to make
utility payments more convenient, economical and efficient.
Funds are automatically transferred from your bank account
to pay your utility bill. Your utility bill will be paid on
time each month no matter what your circumstances are.
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I
do not live in Wellington but have Wellington’s water, why
is my bill higher?
A twenty-five percent (25%) fee
is assessed on most water, wastewater, and miscellaneous
rates, fees, and charges to consumers located outside the
boundaries of the Village of Wellington in accordance with
Florida Statutes Chapter 180.191.
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Where can I pay my bill?
You
can pay your bill in any of the following manners:
|
BY MAIL
- Payments,
(US funds only) may be mailed directly to our Utilities
post office box (PO Box 31632, Tampa, FL, 33631-3632) in
the envelope provided with the billing statement. |
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IN PERSON
- Payments may
be hand delivered to one of the Village’s Customer
Service Centers at located at 1100 Wellington Trace, or 14000 Greenbriar Boulevard.
|
|
DROP BOX - Drop
boxes are located at both of our Customer Service
Centers (see addresses above). |
|
BANK DRAFT –
To set up your account for
bank draft, contact us at 561-791-4010 or click on the
Bank Draft Application Form. |
|
CREDIT CARD –
Payments may be charged by
using an active VISA, Master Card, or American Express
credit card. Credits card can be presented at our
office or over the phone.
You can also use them to pay your utility bill online. |
| ONLINE
- Once a pin number is received, you can view your
account history, usage, charge, and payment
information. You can also pay your utility bill by
using a major credit/debit card (see above). Your
PIN number is included on your water bill, but if you
need assistance, please email us at
CustService@ci.wellington.fl.us or call us at
561-791-4010. |
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MISCELLANEOUS INFORMATION
I am
away from my house a lot. Is there anything I can do to
prevent someone from using my water when I am not there?
If you plan to be away for an extended period
of time such as some of our seasonal customers are or on
vacation, we suggest you have your water meter turned off.
This will prevent unauthorized water use or loss of water
due to leaks or breakage while you are gone. This service
is provided to the customer at no charge.
Twenty-four hours notice is
required to take advantage of this service. You can either
call our Customer Service Department or enclose a note with
your bill payment listing the dates water is to be turned
off and again restored. Please plan to have your service
turned back on the day before you arrive home.
EXCEPTION:
Absentee residents who need water available for automatic
sprinkler systems, scheduled repairs and pool maintenance
cannot apply for this service. However, it is recommended
that customers in this situation turn their house valve off
when they leave the area. This will prevent any leakage or
water damage to the interior of their home.
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What happens if I have a plumbing or sewer backup?
If you experience a wastewater
backup, a plumber should be called prior to the Village’s
field services people being called out.
If the plumber encounters a
problem in the system near the location of the sanitary wye
(back of sidewalk), the Utility field services people will
visit the affected location to assess the situation. If
possible, the problem will be taken care of at that time.
If not, the field services people will TV inspect the line
the next day to determine the responsibility for the repair.
If it is determined the problem
is the responsibility of the Village, the homeowner will be
reimbursed for the charges incurred from damages to
household items, if documented by the plumber.
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Is there
Fluoride in the water?
Yes, Fluoridation of the
Village’s water supply began in 2002.
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Do we have water restrictions?
Yes, all daytime watering is
prohibited. Watering is allowed between 5 p.m. and 9 a.m.
only. Restrictions apply to all water sources including
treated Village water, and water withdrawn from wells,
canals, and lakes.
Top
Additional
Information:
How to Maintain a Healthy Lawn (Word Doc Download)
Water Restrictions and Conservation Tips
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BILLING &
MISCELLANEOUS SERVICES FEES
What are
miscellaneous service fees?
Miscellaneous fees are designed to recover costs of
providing specific services, which may be required
periodically by a customer or as a direct result of customer
actions.
BASE FACILITY CHARGE:
This is a fixed amount based on meter size and is billed
monthly for water and/or sewer to all accounts for service
availability. This charge applies to all utility customers
even when an owner may not occupy the dwelling. Charges
continue until such time the dwelling is again occupied or
sold.
|
Base Charge for residential
units |
| Water |
$14.44 /
$18.05 * |
| Sewer |
$13.39
/ $16.74 *
|
|
NEW ACCOUNT FEE |
$25.00 /
$31.25 * |
| RETURN
CHECK CHARGE |
Face Value
Up to $50
$25.00
Face Value More Than $50 but does not Exceed $300
$30.00
Face Value Greater Than
$300
Greater of $40.00 or 5% |
DELINQUENT CHARGE
(LATE PAYMENT) |
Greater of
2% or $5.00 |
|
DISCONNECT FOR NON-PAYMENT |
$25.00
Normal Hours / $31.25 *
$50.00 After Hours / $ 62.50 * |
| SERVICE
CALLS |
$15.00
Normal Hours / $18.75 *
$50.00 After Hours / $62.50 * |
|
METER TEST
|
$40.00 |
|
UNAUTHORIZED CONNECTIONS OR TAMPERING |
$300.00 |
|
ASSESSMENT FEES |
$35.00 |
|
GREASE TRAP INSPECTION FEE |
$40.00 |
|
BACKFLOW PREVENTER INSPECTION FEE |
$30.00 |
* A twenty-five percent (25%)
fee is assessed to consumers located
outside the boundaries of the Village of Wellington.
Water & Sewer Rates and Charges - Inside the Village
Water & Sewer Rates and Charges - Outside the Village
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